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Desktop Support Analyst (SC4)

Company: Fast Switch, Ltd.
Location: Oro Valley
Posted on: May 10, 2019

Job Description:

Desktop Support Analyst (17-19hr.). We have a contract need in Tucson, AZ for a Desktop Support Analyst who will serve as a source of technical assistance and support to the user community for data, voice, video, hardware and software. The position responds, coordinates, diagnoses, and troubleshoots calls for breakfix, software installs, movingrelocating, and equipment swaps in a timely manner or escalates problem on behalf of the customer to the appropriate technical staff for resolution. Electronically documents activities. Supports and maintains effective relationships with users. Essential Functions Provides and documents day-to-day technical support to employees for network infrastructure and internal desktop systems software, hardware, data, voice, and related peripherals. Installs, configures, and troubleshoots desktop systemsworkstations, peripherals, voicemobile devices, and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the IT environment. Organizes and follows complex andor detailed technical procedures. Attends technical trainings. Conducts training programs designed to educate an organization's computer users about basic and specialized applications. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. Consults with clients and higher-level specialists and analysts to resolve technical problems and ensure customer satisfaction. Provides courteous and timely customer service Independently resolves routine and non-route problems. Maintains tracks movement and status of IT assets. Participates in rotating on-call schedule with team members. May participate in information technology and infrastructure projects. May routinely be required to upgrade skills to maintain changing technology business requirements. Minimum Qualifications Associate degree or equivalent experience certifications ExperienceMinimum 2 years related experience Knowledge of Windows operating system, clientserver environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies. Knowledge of voicemobile communication devices. Technical skills for analyzing and problem-solving. Ability to communicate effectively with a diverse team. Ability to work as a team player in a fast paced environment. Ability to explain and communicate complex technical processes and terminology to a non-technical audience. Actively solicits ideas from others. Actively seeks customer feedback to adapt and meet customer expectations and deliverables. Excellent organizational time management skills. Identifies and makes process improvements and suggestions. Ability to troubleshoot customers' problems by phone or in person Skills Needed Windows 10 General HWSW Troubleshooting Windows Migration Tool - USMT Software Installs Computer Imaging Customer Facing Skills To view all our open positions, please go to httpwww.jobs.netjobsfastswitchen-usall-jobs httpwww.jobs.netjobsfastswitchen-usall-jobs

Keywords: Fast Switch, Ltd., Oro Valley , Desktop Support Analyst (SC4), Professions , Oro Valley, Arizona

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