Gatehouse Greeter (Overnight) - The Ritz-Carlton, Dove Mountain - (21127766)
Company: Marriott International, Inc.
Location: Oro Valley
Posted on: January 16, 2022
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Ritz-Carlton, Dove Mountain, located at 15000 N Secret Springs
Dr, Marana, AZ , 85658 is currently hiring a Gatehouse Greeter
Process all guest check-ins, check-outs, room assignments, and room
change/late check-out requests. Secure payment; activate/reissue
room keys. Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests. Communicate to appropriate staff
when guests are waiting for an available room. Advise guest of
messages. Clear departures in computer system. Coordinate with
Housekeeping to track room status and guest concerns. File guest
paperwork or documentation. Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card
authorization reports. Supply guests with directions and
information. Answer, record, and process all guest calls, requests,
questions, or concerns; follow up to ensure each has been met to
guests' satisfaction. Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift. Cash-guests'
checks, process all payment types, vouchers, paid-outs, charges,
and provide change. Notify Loss Prevention/Security of any reports
Follow company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and
address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals; listen and
respond appropriately to the concerns of employees. Comply with
quality assurance standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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culture and career opportunities.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Oro Valley , Gatehouse Greeter (Overnight) - The Ritz-Carlton, Dove Mountain - (21127766), Other , Oro Valley, Arizona
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