Digital Workplace AI Architect

Company: Cognizant Technology Solutions
Location: Arizona City
Posted on: March 31, 2026

Job Description:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Role: Digital Workplace Services Architect Location: Remote Role Purpose The Digital Workplace Services Architect – DWPS CoE is a strategic and technical authority responsible for defining Cognizant’s Digital Workplace vision, reference architectures, and transformation playbooks. This role operates at the intersection of solutioning, consulting, large scale transitions, AI led modernization, and experience driven operations, enabling Cognizant to deliver industrialized, outcome based workplace services across global clients. The architect acts as: A CoE thought leader, A client facing advisor, A solution owner from pre sales through steady state, A mentor to DWPS delivery and solution teams Key Responsibilities 1. DWPS CoE Architecture & Strategy Ownership · Own and evolve DWPS reference architectures, solution patterns, and guardrails across: · Service Desk & Experience Desk · End User Computing (EUC) · Collaboration & M365 platforms · Automation, AI, and GenAI led workplace solutions · Define standardized yet configurable solution blueprints aligned to Cognizant WorkNEXT™ and GISD delivery models · Contribute to DWPS CoE capability roadmaps, accelerators, and IP development 2. AI Led & Experience Driven Workplace Transformation · Lead AI driven workplace solution design, including: · Conversational AI & Virtual Agents · GenAI use cases (Copilot, ServiceNow Now Assist, custom agents) · Automation first and zero touch support models · Design experience led operations using XLAs, observability, and proactive remediation platforms (e.g., Nexthink based campaigns) · Shift customers from transactional support to preventive and predictive workplace services 3. Solutioning, Pre Sales & Client Advisory · Lead client discovery workshops, assessments, and transformation roadmap creation · Own end to end DWPS solution architecture for: · RFPs and deal pursuits · Large transformations, transitions, and rebadging programs · Partner with Sales, Client Partners, and Global Client Engagement to articulate: · Business outcomes · Experience improvements · Cost optimization and productivity gains 4. Transition, Transformation & Delivery Alignment · Provide architectural oversight for large scale DWPS transitions (multi country, multi vendor) ensuring: · Zero business disruption · Security, compliance, and local law adherence · Ensure continuity from solution ? transition ? steady state delivery · Define automation, deflection, and experience KPIs for delivery success 5. Governance, Standards & Talent Enablement · Establish architecture governance, documentation standards, and design reviews · Mentor DWPS architects, solution leads, and SMEs across regions · Contribute to assessment frameworks, maturity models, and CoE playbooks · Enable repeatability and scale through industrialized DWPS delivery · Core Technology Scope (DWPS CoE) · Service Management: ServiceNow ITSM, Now Assist, Virtual Agents · Collaboration: Microsoft 365 (Teams, SharePoint, OneDrive, Outlook), Copilot · EUC: Intune, VDI/DaaS, Device Lifecycle, Windows/macOS · Experience & Analytics: Nexthink, Digital Experience platforms, XLAs · Automation & AI: Conversational AI, GenAI, workflow orchestration · Field & Support Center: Modern Field Services, omnichannel support models · Experience & Skill Requirements · 15–20 years in Digital Workplace / IT Infrastructure / ITSM · Strong background in consulting, solution architecture, and global delivery · Proven experience supporting large enterprise clients across industries Key Skills Enterprise architecture & solution design, Client advisory & executive communication, Pre sales and deal solutioning, AI led workplace transformation, Change management and adoption strategy Salary and Other Compensation: Applications will be accepted until 4/10/2026 The annual salary for this position is between $142,000- $160,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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