OroValleyRecruiter Since 2001
the smart solution for Oro Valley jobs

Guest Services Associate I - Rancho Vistoso

Company: Wyndham Hotel Group
Location: Oro Valley
Posted on: November 10, 2019

Job Description:

Guest Services Associate I - Rancho Vistoso Guest Services Associate The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. He/She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He/she will maintain the company's expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations. Essential Job Functions Responsibilities include, but are not limited to: - Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time) - Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time) - Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time) - Cultivate a 'Count On Me' Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time) - Performs other duties as needed. (5% time)Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world's largest vacation ownership and exchange company, with North America's largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world's largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation - or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting *******************************. Our world is your destination. The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to **************** and provide the job title and location to which you are applying. Minimum Requirements and Qualificationsa) Education - High School diploma or equivalent b) Training requirements - N/Ac) Knowledge and skills - Organizational Skills. - Excellent communication skills. - Acquires job skills and learns company policies and procedures to complete routine tasks. - Ability to read and comprehend routine instructions, short correspondence and memos. - Ability to give high priority to customer service. - Ability to solve problems with a minimum of supervision. - Ability to read, write and understand English. - Basic office skills helpful including basic math, proper cash handling procedures. - Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff. - Ability to multi-task and work in a fast paced environment. - Must be people oriented and able to work independently or with others as needed. - Must be detail oriented.d) Technical Skills - PC Skills and Knowledge - Ability to use basic office equipment including Fax, copier, printers - Microsoft Office: Word, excel, outlook - Key systems - Hotel Hospitality Front office system knowledge a plus - Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboarde) Job experience - 1 year of guest services experience in a hospitality/hotel/resort environment and/or - 1 year of customer service experience in service or retail environment Unless there is a legal requirement, experience will be accepted for the education requirement. Guest Services United States of America-Arizona-Oro Valley Regular Full-time WVC - Resort Management Wyndham Destinations Oct 17, 2019, 5:12:20 PM

Keywords: Wyndham Hotel Group, Oro Valley , Guest Services Associate I - Rancho Vistoso, Hospitality & Tourism , Oro Valley, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Postmates Delivery Driver (Supplement Your Income)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Chandler
Posted on: 11/14/2019

Outlet 1 Food Busser I
Description: Overview Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service. Responsibilities ul li Quickly clear dirty (more...)
Company: The Westin La Paloma Resort & Spa
Location: Tucson
Posted on: 11/14/2019

Restaurant Host
Description: Equity LifeStyle Properties ELS is the leading operator of Manufactured Home Communities, RV Resorts, and Campgrounds in North America. ELS consists of over 400 resorts in 32 states and British Columbia (more...)
Company: Equity Lifestyle Properties, Inc.
Location: Tucson
Posted on: 11/14/2019


Retail Sales - Apparel, Footwear, Sports
Description: DescriptionLooking to join a winning team this holiday season Our teammates create a lasting impact on their communities through sport and we want you to be a part of making a difference this holiday (more...)
Company: DICK'S Sporting Goods
Location: Tucson
Posted on: 11/14/2019

Cook
Description: Store LocationUS-AZ-TucsonOverviewThe Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Tucson
Posted on: 11/14/2019

Banquet Setup - Swing Shift
Description: Overview Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience. Responsibilities ul li Communicate with supervisor throughout shift to be aware of the work. (more...)
Company: The Westin La Paloma Resort & Spa
Location: Tucson
Posted on: 11/14/2019

Cashier
Description: What are we looking for ELS is seeking a qualified candidate for the position of Store Clerk at our Resort in Tucson. As a Store Clerk, you are responsible for selling merchandise and maintaining the (more...)
Company: Equity Lifestyle Properties, Inc.
Location: Tucson
Posted on: 11/14/2019

Part Time Merchandiser - Tucson, AZ
Description: Job Description br br For more than 100 years, American Greetings Corporation has been a creator and manufacturer of innovative social expression products that assist consumers in enhancing their (more...)
Company: American Greetings
Location: Tucson
Posted on: 11/14/2019

Food Runner
Description: Overview Serve guests in a hospitable manner to ensure positive guest experience. Responsibilities ul li Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage (more...)
Company: The Westin La Paloma Resort & Spa
Location: Tucson
Posted on: 11/14/2019

Retail Sales Representative
Description: What you ll be doing... As a Verizon Retail Sales Representative, or what we like to call a Solution Specialist, you'll help our customers understand and love the products we sell. Utilizing your unique (more...)
Company: Verizon
Location: Tucson
Posted on: 11/14/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Oro Valley RSS job feeds