Residences Concierge - The Ritz-Carlton, Dove Mountain - (19117016)
Company: Marriott International, Inc.
Location: Oro Valley
Posted on: October 28, 2019
Residences Concierge At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Dove Mountain, located at 15000 N Secret Springs
Dr, Marana, Arizona, 85658 currently has the following opportunity:
Residences Concierge(19117016) : Respond to Residence owners'' and
their guests'' requests for visitor information, special
arrangements, or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from Residence owners and
their guests with unique needs and follow up to promote
satisfaction. Gather, summarize, and provide information to
Residence owners and their guests about the property and the
surrounding area amenities, including special events and
activities. Announce all visitors, contractors, etc. to Residence
owners before allowing them to go up and permit access to only
authorize visitors, and implement into the key track system.
Answer, record, and process all calls, messages, requests,
questions, or concerns. Contact appropriate individual or
department (e.g., Engineer, Bellperson, Housekeeping) as necessary
to resolve call, request, or problem. Understand and assist with
owners'' reservation services (HRS). Assist with scheduling of the
elevator for move-in/out for Residence owners/tenants. Assist with
Bell/valet services for owners when requesting for their vehicles.
Perform Lobby Ambassador tasks. Review shift logs/daily memo books
and document pertinent information in logbooks. Report any
incidents, accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications. Follow
all company policies and procedures, ensure uniform and personal
appearances are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all Residence owners and their guests according to
company standards, anticipate and address service needs, assist
individuals with disabilities, and thank others with genuine
appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and
completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested. Adhere to the highest standards of The
Ritz-Carlton service excellence. We invite you to learn more about
this position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - Tucson, Arizona The Ritz-Carlton is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture. The Ritz-Carlton does not discriminate on the
basis of disability, veteran status or any other basis protected
under federal, state or local laws.
Keywords: Marriott International, Inc., Oro Valley , Residences Concierge - The Ritz-Carlton, Dove Mountain - (19117016), Hospitality & Tourism , Oro Valley, Arizona
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