Senior Food and Beverage Operations Manager - Marriott Hotels - (19164510)
Company: Marriott International, Inc.
Location: Oro Valley
Posted on: November 25, 2019
Here's To Your Journey with JW Marriott Marriott International
portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel. JW Marriott is part of Marriott International''s luxury
portfolio and consists of more than 80 beautiful properties in
gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our
guests will be happy. It's as simple as that. Our hotels offer a
work experience unlike any other, where you'll be part of a
community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can really
pursue your passions in a luxury environment. Treating guests
exceptionally starts with the way we take care of our associates.
That's The JW Treatment. The JW Marriott Tucson Starr Pass Resort &
Spa, located at 3800 West Starr Pass Blvd., Tucson, Arizona, 85745
is currently hiring a Senior Food and Beverage Operations Manager.
Responsibilities include: Supervises daily Food and Beverage
(F&B) shift operation and ensures compliance with all F&B
policies, standards and procedures. Manages day-to-day operations,
monitors quality, and standards and meets the expectations of the
customers on a daily basis. Maintains the operating budget and
verifies that standards and legal obligations are followed.
CANDIDATE PROFILE Education and Experience High school diploma or
GED; 5 years experience in the food and beverage, culinary, or
related professional area. OR 2-year degree from an accredited
university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
3 years experience in the food and beverage, culinary, or related
professional area. CORE WORK ACTIVITIES Managing Day-to-Day
Operations Assists in the ordering of F&B supplies, cleaning
supplies and uniforms. Supervises daily Food and Beverage (F&B)
shift operation and ensures compliance with all F&B policies,
standards and procedures. Supports and supervises an effective
monthly self-inspection program. Operates all department equipment
as necessary and reports malfunction. Supervises staffing levels to
verify that guest service, operational needs, and financial
objective are met. Encourages and builds mutual trust, respect, and
cooperation among team members. Understands employee positions well
enough to perform duties in employees'' absence. Develops specific
goals and plans to prioritize, organize, and accomplish your work.
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand
specific philosophy. Maintains the operating budget and verifies
that standards and legal obligations are followed. Assists
supervisors in understanding team members ever changing needs and
expectations, and how to exceed them. Celebrates and fosters
decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to
ensure understanding. Coordinates cleaning program in all F&B
areas (e.g., General clean), identifying trends and making
recommendation for improvements. Establishes and maintains open,
collaborative relationships with employees. Creates and nurtures a
property environment that emphasizes motivation, empowerment,
teamwork and passion for providing service. Follows property
specific second effort and recovery plan. Stays readily available/
approachable for all team members. Demonstrates knowledge of the
brand specific service culture. Providing Exceptional Customer
Service Provides services that are above and beyond for customer
satisfaction and retention. Improves service by communicating and
assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed. Serves as
a role model to demonstrate appropriate behaviors. Manages
day-to-day operations, verifies that quality, standards and meeting
the expectations of the customers on a daily basis. Takes proactive
approaches when dealing with guest concerns. Sets a positive
example for guest relations. Stays readily available/ approachable
for all guests. Reviews comment cards and guest satisfaction result
with employees. Responds in a timely manner to customer service
department request. Managing and Conducting Human Resource
Activities Provides guidance and direction to subordinates,
including setting performance standards and monitoring performance.
Administers the performance appraisal process for direct report
managers. Conducts hourly employee performance appraisals according
to Standard Operating Procedures. Communicates performance
expectations in accordance with job descriptions for each position.
Verifies that employees are treated fairly and equitably. Strives
to improve employee retention. Identifies the developmental needs
of others and coaching, mentoring, or otherwise helping others to
improve their knowledge or skills. Verifies that disciplinary
procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the
Peer Review Process. Interviews and hires management and hourly
employees with the appropriate skills to meet the business needs of
the operation. Manages beverage purchasing and control procedures
and ensures staff is trained accordingly. Observes service
behaviors of employees and provides feedback to individuals and or
managers. Additional Responsibilities Provides information to
supervisors and co-workers by telephone, in written form, e-mail,
or in person. Provides guidance and direction to subordinates,
including setting performance standards and monitoring performance.
Analyzes information and evaluates results to choose the best
solution and solve problems. Performs hourly job function if
necessary. Extends professionalism and courtesy to team members at
all times. Comprehends budgets, operating statements and payroll
progress report. Performs other duties, as assigned, to meet
business needs. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Oro Valley , Senior Food and Beverage Operations Manager - Marriott Hotels - (19164510), Executive , Oro Valley, Arizona
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