Senior Manager, Meetings and Special Events The Ritz-Carlton, Dove Mountain (19000T7K)
Company: Marriott International, Inc.
Location: Oro Valley
Posted on: June 3, 2019
Senior Manager, Meetings and Special Events At more than 80
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. As the premier
worldwide provider of luxury experiences, we set the standard for
rare and special luxury service the world over. We invite you to
explore The Ritz-Carlton. Ritz-Carlton, Dove Mountain, located at
15000 N Secret Springs Dr, Marana, AZ, 85658 currently has the
following opportunity: Senior Manager, Meetings and Special Events
(19000T7K): Plans and executes meetings and special events.
Position assists in the implementation of departmental strategies.
The position has responsibility for the execution of all property
events with a seamless turnover from sales to operations and back
to sales where appropriate. CANDIDATE PROFILE Education and
Experience High school diploma or GED; 3 years of experience in the
event management, food and beverage, sales and marketing, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years of experience in
the event management, food and beverage, sales and marketing, or
related professional area. CORE WORK ACTIVITIES Managing Meetings
and Special Events Operations and Budgets Researches and analyzes
new products, pricing and services of competition. Apprises
property of all groups that will impact property operations.
Executes event management strategy that is aligned with the
companys business strategy and leads its execution. Conducts daily
walk-through of banquet floor to help ensure client satisfaction
and quality standards. Managing Profitability Develops working
relationships with outside vendors and supports establishing prices
and service agreements to enhance the event experience and to
increase additional revenue opportunities for the property as
needed. Creates opportunities to upsell during event planning.
Manages department controllable expenses to achieve or exceed
budgeted goals. Ensuring Exceptional Customer Service Creates an
atmosphere in all event management operations areas that meets or
exceeds guest expectations. Sets a positive example for guest
relations. Interacts with guests to obtain feedback on product
quality and service levels. Responds to and handles guest problems
and complaints. Empowers employees to provide excellent customer
service. Ensures employees understand expectations and parameters.
Strives to improve service performance. Emphasizes guest
satisfaction during all departmental meetings and focuses on
continuous improvement. Conducting Human Resources Activities
Communicates and executes departmental and property emergency
procedures and ensures staff are trained in safety procedures.
Observes service behaviors of employees and provides feedback to
individuals. Monitors progress and leads discussion with staff each
period. Participates in the development and implementation of
corrective action plans. Attends and participates in all pertinent
meetings. Reviews staffing levels to ensure that guest service and
operational needs are met. We invite you to learn more about this
position and apply at:
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location: Tucson, Arizona. The Ritz-Carlton is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture. The Ritz-Carlton does not discriminate on the
basis of disability, veteran status or any other basis protected
under federal, state or local laws.
Keywords: Marriott International, Inc., Oro Valley , Senior Manager, Meetings and Special Events The Ritz-Carlton, Dove Mountain (19000T7K), Executive , Oro Valley, Arizona
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