Information Technology (IT) Manager - Full Time (Headquarters, Oro Valley, AZ)
Company: Western National Parks Association is a 501 corpor
Location: Oro Valley
Posted on: March 19, 2023
Job Description:
Full Time Information Technology (IT) Manager in Oro Valley,
Arizona. HYBRIDEmployment with WNPA requires that you submit proof
of full vaccination for the COVID-19 virus unless you have
requested and been approved for a medical or sincerely held
religious exemption.Job: Full Time Information Technology (IT)
Manager inOro Valley, Arizona. HYBRIDAre you a ROCKSTAR IT Manager
looking for an organization with an AWESOME company culture?!
Western National Parks Association (WNPA), a nonprofit partner of
the National Park Service (NPS), home-based in Oro Valley, Arizona
is seeking a Full-Time Information Technology (IT) Manager who will
oversee and manage the implementation of application software
including RetailPro, Sage 300 ERP, and Office 365 and assuring the
quality of systems across 71 national park sites in 12 western
states.WNPA is seeking an adaptable and solution-oriented leader
who will direct IT Coordinators and be responsible for associated
user support, training, policies and procedures, systems
documentation, and database maintenance. This position will require
you to act as a liaison among clients, vendors, consultants,
technology partners, and internal/external customers and work to
ensure the smooth application of WNPA's software systems. If you
love working with application systems, solving problems with a team
or individually, and believe in working for an organization with a
social purpose, this job opportunity is for you!
- Supervising the IT Coordinator(s), and any other IT staff, and
may coordinate and lead the work of volunteers, contractors and
consultants during program/project planning and
implementation.
- Implement policies and procedures regarding how problems are
identified, received, documented, distributed, and corrected.
- Maintain IT Ticketing System and data by coordinating solutions
and ensuring that issues are resolved as quickly as possible by IT
Coordinator(s).
- Implement and manage Office365 cloud-based application.
- Investigate and gain an understanding of operational processes
and identify needs as they relate to technology and communication
equipment and work effectively with operational staff in the
coordination of IT projects.
- Perform systems testing on current and future products.
- Keep current with technology updates to ensure technology
opportunities are taken advantage of and evaluated-whether the
opportunities relate to speed, improved processing, cost
efficiencies, etc.-in order to better aid the end user and
organization.
- Perform quality assurance on all technology, applications, and
processes.
- Recommend appropriate maintenance strategies to ensure
uninterrupted systems usage and proper backup and recovery
procedures are followed.
- Lead and manage end-user training and support.
- Plan, direct, and manage the daily operations of a computer
operations department.
- Responsible for the operation of mainframe and peripheral
information system equipment and for developing schedules for
equipment usage.
- Ensure all WNPA departments have access to necessary reports
and develop additional reports as needed.
- Ensure proper function of the company's information processing
system and makes upgrades as necessary.
- Keep computer equipment, hardware, and software updated to meet
organizational needs and licensing requirements and
agreements.
- Maintain working relationships with clients, vendors,
consultants, technology partners, and internal/external customers
ensuring contracts are kept up to date and cost maintenance
strategies are assessed and analyzed on a periodic basis.
- Perform other related duties, as requested or required.TRAVEL
- May require minimal to moderate travel to remote locations
involving driving and/or air travel including overnight stays to
facilitate system installations and training.PHYSICAL DEMANDS
- Physical demands for this role are administrative in nature.
For a specific list of physical demands, please contact Human
Resources atHR@wnpa.org .QUALIFICATIONS & EXPERIENCE
- Bachelor's degree or minimum 5 years' experience managing IT
functions for a medium to large organization.
- At least five years of professional demonstrated work
experience in the field.
- Experience with a non-profit organization a plus.
- Strong computer proficiency, including familiarity with
systems, network, and application software.
- Must have strong communication and presentation skills; strong
organizational skills; and ability to collaborate effectively with
all levels of personnel, customers, and partners.
- Ability to manage multiple tasks and meet deadlines.
- Ability to present or convey information clearly and accurately
to an individual or group of individuals.
- Ability to analyze, solve problems, and deal with a variety of
variables in situations where only limited standardization exists
and maintain attention throughout the performance of duties.
- Ability to work with minimal supervision and meet goals.
- Ability to troubleshoot multi-line telephone systems.
- Experience, knowledge, and proficiency with computer software,
including Microsoft Excel, Explorer, Outlook, PowerPoint, Word, and
fund-raising database applications; experience with, Office365,
Azure, Sage and POS Applications software and databases-RetailPro
preferred.
- Familiarity with the functionality of copy and FAX
machines.WHAT WE CAN DO FOR YOUWe are committed to providing you
with excellent employee benefits and support. As a full-time
employee you will be eligible for:
- Employee Benefits: Choice of 3 premium subsidized PPO Medical
plans with HSA or HRA, PPO Dental, Vision, Optional Voluntary Life,
and 403(b) Retirement Plan with fully vested match of 8.33% after 6
months service.
- Company Paid Benefits: Short & Long Term Disability, Employee
Group Life, EAP
- Health & Wellness Resources.
- Employee Appreciation: 15% Discount on employee purchases in
store.**Human Resources will provide more details upon hire(This
job description is not an exclusive or exhaustive list of all job
functions that an employee in this position may be asked to perform
from time to time.)Western National Parks Association is an
equal-opportunity employer. We evaluate qualified applicants
without regard to race, color, age, religion, sex, sexual
orientation, gender identity, national origin, disability, genetic
information, veteran status, and other legally protected
characteristics.
Keywords: Western National Parks Association is a 501 corpor, Oro Valley , Information Technology (IT) Manager - Full Time (Headquarters, Oro Valley, AZ), Executive , Oro Valley, Arizona
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