Credit Card Collections Specialist I
Company: JPMorganChase
Location: Tempe
Posted on: April 2, 2026
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Job Description:
Description At JPMorganChase, you'll be at the forefront of
delivering exceptional customer service, where each day presents
the same opportunities to make a meaningful difference. You'll
engage in creative and exciting work, consistently offering
innovative solutions and options to assist our valued customers.
While the duties may be routine, your role remains dynamic and
impactful, enabling you to build strong relationships and
contribute to our business success. As a Collections Specialist I
within JPMorganChase, you will be the first point of contact for
our clients, providing exceptional customer service for various
financial products. Your role involves handling inbound calls,
building strong customer relationships, and offering innovative
solutions to meet client needs. You'll thrive in a fast-paced call
center environment, leveraging your communication, multitasking,
and results-oriented skills. You will be working within a
well-defined framework, performing routine tasks and following
established procedures, with any non-standard issues referred to
your supervisor. Job responsibilities Manages a high volume of
inbound/outbound Collections calls (potentially over 100 daily),
delivering comprehensive support for financial products. Utilizes
customer service expertise to interpret needs and deliver
continuous insights. Navigates multiple computer systems with
efficiency, demonstrating adaptability and resilience. Excels both
independently and collaboratively, driving team success and
achieving goals. Follows all regulatory and departmental practices
and procedures diligently. Takes ownership of each customer
interaction while treating them with respect and responding with
empathy. Required qualifications, capabilities, and skills
Communication, negotiation, information gathering, and
decision-making skills. Customer interaction and support skills
with at least 1 year of experience in phone or face-to-face
settings, while being able to multitask with computer systems and
work accurately. Ability to manage complex customer interactions
using empathy, composure, and sound judgment. Ability to adjust to
new situations and effectively navigate different cultural contexts
and workplace environments. Adaptability and efficiency in
fast-paced, dynamic, and results-driven environments. Ability to
solve problems and effectively present and explain solutions.
Ability to learn products and systems quickly, embrace challenges
as opportunities, and actively seek feedback to improve performance
and achieve goals. Proficient computer literacy skills, with
experience in using technology to solve problems and communicate in
a professional setting. High school diploma or GED required.
Preferred qualifications, capabilities, and skills Developing
ability to use data to understand issues and opportunities.
Developing skills in using AI technology for automation and prompt
writing. Work Schedule Candidates must be willing and able to work
schedules during our operating hours, which may include evenings
and weekends. This position requires that you attend trainings as
scheduled. Training hours may not coincide with your regularly
scheduled hours.
Keywords: JPMorganChase, Oro Valley , Credit Card Collections Specialist I, Customer Service & Call Center , Tempe, Arizona
