Bilingual Customer Service Representative

Company: GEICO
Location: Cortaro
Posted on: February 22, 2026

Job Description:

GEICO, a leader in the auto insurance industry, is seeking a Bilingual Customer Service Representative passionate about helping our diverse clientele. This role requires fluency in both English and another language, aiming to facilitate clearer and more personalized service. The ideal candidate will support GEICO's commitment to innovation and customer satisfaction by efficiently resolving issues, maintaining high customer service standards, and promoting our wide range of insurance products. Respond to customer inquiries in English and another specified language, providing accurate information on products and services. Handle complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution. Manage large amounts of incoming calls and maintain customer satisfaction. Identify and assess customers' needs to achieve satisfaction and promote GEICO's insurance products. Keep records of customer interactions, process customer accounts, and file documents. Excellent verbal and written communication skills in both English and a second language. Strong phone handling skills and active listening abilities. Customer orientation and ability to adapt/respond to different types of characters. Familiarity with CRM systems and practices. Ability to multi-task, prioritize, and manage time effectively. Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certifications in customer service management or related fields are beneficial but not required.

Keywords: GEICO, Oro Valley , Bilingual Customer Service Representative, Customer Service & Call Center , Cortaro, Arizona