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Client Services Correspondence and Editing Specialist

Company: CyraCom
Location: Oro Valley
Posted on: June 6, 2019

Job Description:

POSITION SUMMARY:
This position will respond to emails, letters and other issues directed towards the Client Services Department. This position must use creative relevant, engaging, writing techniques to provide responses to concerns, questions and other Client Services related publications. The use of multiple relevant platforms will be used such as websites, letters, emails, texts, online chat and other types of media to create and disseminate information for the Client Services Department. As a Client Services Correspondence and Editing Specialist, you will:
--- Ensure the quality, consistency, accuracy, and timeliness of department resolutions and client correspondence.
--- Assist the Client Services Department, Client Services Leadership, Client Services Contractor Management, Client Services Representatives and other personnel in drafting, editing and responding to client correspondence in the preferred tone, style and protocols to meet departmental standards.
--- Partner closely with department representatives to generate accurate content that effectively portrays the specific voice, mission and corrective action process.
--- Collaborate with referral departments to develop concise, reader appropriate responses, ensuring all questions have been answered and requests for information addressed.
--- Reply in a timely manner to phone, written and in-person requests for information.
--- Identify errors in grammar, spelling, punctuation, verb tense and format, ambiguous wording, and inappropriate sentence structures.
--- Routinely communicate with the appropriate contacts to seek clarification and coordinate revisions.
--- Determine effective ways to deliver key messages, consult and recommend ways to improve communication and enhance quality of messaging.
--- Assist in editing and other writing task and projects as directed by the Client Services RTA Manager
--- Perform analyses to optimize content effectiveness and report on impact/effectiveness of communications.
--- Complete other duties as assigned. Knowledge, Skills & Abilities:
--- Language Ability --- Able to read and comprehend complex instructions, short correspondence and memos; Able to write complex correspondence; Able to talk to others to convey information effectively.
--- Reasoning Ability --- Able to apply common sense understanding to carry out simple written or oral instructions.
--- English Language --- Superior knowledge of the English language. Able to comprehend and write complex instructions in English.
--- Customer Service --- Responds promptly to client needs with accuracy.
--- Active Listening --- Gives full attention to what other people are saying and takes time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
--- Quality --- Demonstrates accuracy, thoroughness and supreme attention to detail; monitors own work to ensure quality.
--- Teamwork --- Balances team and individual responsibilities; contributes to a positive team spirit.
--- Organizational Support --- Follows company policies and procedures and completes tasks correctly and on time.
--- Attendance/Punctuality --- Arrives to work/meetings on time.
--- Professionalism --- Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions. Skilled in the use of spreadsheet and database applications as well as Microsoft Office, including Excel, Word, and Outlook. Additional Responsibilities:
--- Exercises a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices.
--- Demonstrates a continued commitment to professional education and industry best practices.
--- Performs all other duties as assigned. Minimum Requirements:
--- Bachelor---s degree in English, Journalism, Public Relations or a related field.
--- Two to five years of experience in professional copywriting, content development, or public relations.
--- Experience translating specialized content into readable, user-friendly language for client.
An equivalent combination of education, training and experience will be considered. WORKING CONDITIONS:
Physical Demands: This position has a sedentary physical demand, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. This position is required to continuously sit, talk, hear, see and operate controls with hands.
Environmental Factors: This position works in an indoor office environment with a moderate level of office noise.
Equipment Operated: Personal computer, printer, copier, fax and phone equipment. Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of his/her duties to qualified personnel; however, such delegation does not relieve him/her of overall responsibility and accountability for the successful conduct of those duties.
-- WHY WORK FOR CYRACOM?
CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale interpreter contact centers. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services. In business since 1995, CyraCom services thousands of clients throughout the US, Canada, and Europe. The Company was named to the Inc. 5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017. ---We---re making a difference every day.--- CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation. We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations. We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment---s notice, because at any time our service could be needed in a life-saving event. Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies. Our employees most often say three things:
Culture: You have the resources of a large company with the flexibility and excitement of a start-up.
Impact: Your contributions matter; people notice the changes and improvements you create.
Meaning: Your work ultimately helps improve the lives of millions in the United States --- CyraCom helps those who cannot communicate normally to access to healthcare and other vital services.
COMPANY CULTURE
We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal:
--- We celebrate our diverse workforce.
--- We encourage our employees--- professional and personal growth, including tuition reimbursement and internal promotions
--- We provide a ---business casual--- dress code (with ---casual Fridays---).
--- On occasion, CyraCom provides a professionally catered luncheon for employees at each of our locations.
--- CyraCom also sponsors occasional ---Spirit Days--- customized for each location and its employees.
BENEFITS HIGHLIGHTS
CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development.
CyraCom also provides competitive salaries, along with discretionary bonuses based on individual and company performance.
EQUAL OPPORTUNITY EMPLOYER
CyraCom International, Inc.---s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.
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Keywords: CyraCom, Oro Valley , Client Services Correspondence and Editing Specialist, Advertising , Oro Valley, Arizona

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